briskport Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At briskport, your satisfaction guides everything we do. We take pride in the freshness of our grocery selections and the reliability of our kitchenware, and we want you to shop with complete confidence. Should your purchase fall short of expectations, our return and refund process is designed to be straightforward, transparent, and fair from start to finish.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and in their original resalable condition, with all original tags attached and all original packaging fully intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be sent back to us physically. That said, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement. We simply ask for clear photo evidence submitted within 48 hours of delivery.

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Non-Returnable Items

The following categories cannot be returned under any circumstances:

• Final sale items (clearly labeled as "Final Sale" at the time of checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper storage, mishandling, or failure to follow the product's care instructions after delivery;
• Return requests submitted beyond the 30-day window without prior written authorization from briskport.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (We provide a prepaid shipping label)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer's Responsibility (Or choose a $7.95 prepaid label, with the fee deducted from your refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Email our customer support team at [email protected] with your Order Number, the item(s) you would like to return, and the reason for the return. If the item arrived damaged or spoiled, please include clear photos of the product and its packaging.
2. Receive Your RMA & Instructions: Our team will review your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box — please do not write directly on the original product packaging.
4. Ship It Back: Send the package using a trackable shipping method to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to post the refunded amount to your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a briskport error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, our support team is ready to assist:

• Official Business Name: briskport
• Customer Support Email: [email protected]
• Customer Support Phone: 14128633933
• Physical Business & Return Address: 15 bower hill rd, C4, PITTSBURGH, PA 15228, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST